Saturday, March 1, 2014

How to Ask Smart BI/Analytics Questions

Many people rush when posting a "how-to" question on a software vendor case, a LinkedIn group, or some other web forum, as well as when sending an e-mail question to associates. Getting a good answer to the question can be dramatically improved by first properly structuring the request.

For a great article on how to ask smart questions, see author Eric Raymond’s article on that topic. Eric has written several well-known books on open-source software and the Linux operating system, one of his most famous being “The Cathedral and the Bazaar.”

Eric advocates that “Google is your friend” and you must always search before asking for help. 

He recommends that, before posting a question in a web forum, you try to find the answer yourself by going through these steps:

  1. Search the archives of the forum to which you plan to post
  2. Search the web
  3. Read the manual
  4. Read a FAQ
  5. Inspect or experiment
  6. Ask a skilled friend
  7. If you're a programmer, read the source code (e.g., the WebFOCUS JavaScript engine)

Eric also makes the point that “All diagnosticians are from Missouri,” meaning that the people reading your answer will ask you to “Show me your problem’s symptoms in chronological sequence.” 

Following Eric's advice should help you get answers to your BI/Analytics questions.

Have you been frustrated by people asking for help (or perhaps, have you found yourself guilty of asking vague questions)? 

About Me

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Summary:

With over 20 years of industry experience, Doug Lautzenheiser has provided business intelligence services for well-known organizations such as Procter & Gamble, JPMorgan Chase, Omnicare, Wendy’s International, the State of Indiana, and the State of Oklahoma. ComputerWorld recognized one of Doug's projects with honors for innovative use of technology.  Doug is a featured blogger on BI software at Smart Data Collective.

With his broad knowledge of technologies, business processes, and industry best practices, Doug provides client value by performing strategic advisory services; leading tactical BI application development projects; and enabling dramatic reductions in time, cost, and risks through his unique automated BI consolidation application.

Doug has hands-on experience with a variety of enterprise applications. He is degreed summa cum laude in Information Systems from the University of Cincinnati. An experienced trainer and mentor, Doug has provided educational services to organizations such as National Semiconductor, Ford Motor Company, Northwest Airlines, Principal Financial Group, and Target Stores. Doug is the General Manager of Partner Intelligence.

Talk to Doug before manually performing a large BI initiative. Doug will show you how other smart companies saved time and money by following proven methodologies and automating BI processes instead of letting somebody "wing it" with a manual approach.

Specialties:

B2B software vendor leadership. BI implementations, standardization, and consolidation; data warehousing; WebFOCUS; iWay; BI vendors (Cognos, Business Objects/Crystal Reports, Microstrategy, Actuate, Hyperion/Brio, SAS); ERP; and full SDLC.