Wednesday, June 11, 2014

Wendy's Wins Big with BI/Analytics

Congratulations to my friends at The Wendy's Company for being honored yesterday with Information Builders' 2014 Award of Distinction.

IB wrote this about Wendy's enterprise dashboard:

"The Wendy’s Company, the world’s third largest quick-service hamburger company, created a BI portal and dashboard environment that integrates an enterprise point-of-sale system to deliver targeted reports with drill-down capabilities for decision-makers at every level of the company. WebFOCUS helps managers control costs and make informed decisions that improve the bottom line. Thousands of international and domestic franchises currently use WebFOCUS dashboards, helping Wendy’s to improve profit margins at hundreds of restaurants." 


At the beginning, the idea was for an "above-the-store" executive portal where a few individuals could see all of the company's KPIs related to revenue, speed of service, costs, and customer satisfaction. However, it did not take long before thousands of decision makers at different levels of the QSR organization asked for access to that valuable information.

For more information, see IB's press release

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About Me

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I am a project-based consultant, helping data-intensive firms use agile methods and automation tools to replace legacy reporting and bring in modern BI/Analytics to leverage Social, Cloud, Mobile, Big Data, Visualizations, and Predictive Analytics. For several world-class vendors, I led services teams specializing in providing software implementation and custom application development. Based on scores of successful engagements, I have assembled proven methodologies and automated software tools.

During twenty years of technical consulting, I have been blessed to work with smart people from some of the world's most respected organizations, including: FedEx, Procter & Gamble, Nationwide, The Wendy's Company, The Kroger Co., JPMorgan Chase, MasterCard, Bank of America Merrill Lynch, Siemens, American Express, and others.

I was educated at Valparaiso University and the University of Cincinnati, graduating summa cum laude. In 1990, I joined Information Builders, the vendor of WebFOCUS BI and iWay enterprise integration products, and for over a dozen years served in branch leadership roles. For several years, I also led technical teams within Cincom Systems' ERP software product group and the custom software services arm of Xerox.

Since 2007, I have provided enterprise BI services such as: strategic advice; architecture, design, and software application development of intelligence systems (interactive dashboards and mobile); data warehousing; and automated modernization of legacy reporting.